fbpx

CountryRoad.tv FAQs

Q: Will a subscription auto-charge my cc every month?
A: Yes. Once you subscribe, you will be automatically charged on your credit card until you cancel your subscription.

Q: How do I reset my password?
A: When signed in, go to MY ACCOUNT and click the CHANGE PASSWORD button and you’ll be walked through the reset process.

Q: Do I get a refund if I cancel in the middle of the month or even a few days after I subscribe?
A: If you decide to cancel shortly after subscribing, you WILL be charged the monthly fee, but the next fee will not process. However, please refer any issues concerning refunds to [email protected].

Q: When is in new content added?
A: As this is a new venture for us, we are adding new content every week.

Q: Is there a limit to the number of times I can watch the content?
A: With a subscription, there is no limit to how many times you can watch. If you are renting an episode, you have 1 day to watch the episode once you rent.

Q: Can I use different devices?
A: Yes, you can use your computer, laptop, tablet, smartphone, Roku, Apple TV or Amazon Fire as long as you have your login email and password.

Q: How do I change my email address?
A: In order to change your email address, call customer service as we will cancel your existing membership, refund your money and you can re-subscribe with your new email address.

Q: If I cancel by mistake, can I reinstate without paying another membership fee?
A: If you cancel by mistake, please contact Customer Service () and we will make sure you are properly refunded and reinstated.

Video Streaming Questions

Below are links to PDF articles that will help you troubleshoot video streaming issues

  • 1
  • 2
  • 3

    Create Your Account

    Watch thousands of hours of family-friendly, country life style entertainment - anywhere, anytime.

    Select Your Plan

    Choose the plan that's right for you.